Dear Waste Management Contractor,
An Important CSO Program Update Is Coming 5/26/2019
On Sunday, May 26, 2019, a daily process will be
implemented in the WM CSO Program which will automatically deactivate
contractor employees and contractor companies that are no longer active in the
WM CSO portal. This new process is being implemented for the following
purposes:
· Reduce
the effort required of contractor administrators in managing their company’s
CSO Program compliance
· Eliminate
weekly email communications to contractor companies no longer working at Waste
Management sites
Upon implementation, the process will:
- Deactivate user
accounts that have had no activity within 90 days of creation
- Deactivate user
accounts that have been out of compliance for 30 days
- Deactivate
companies that no longer have any active users
Important items to note:
- There
is no action require from you. The CSO Portal will automatically update the accounts.
- Company and user
accounts will NOT be deleted
from the portal. Their account status will be changed from Active to
Inactive which eliminates their compliance requirement and removes them
from the weekly email notifications
- All account history, (prior course
completions, confirmed sites, etc.), will remain in the portal so if an
employee reactivates in the future their account is intact
- A user can reactivate their account by
simply logging in to the portal. Alternatively, a contractor company
administrator can reactive an employee’s account. The Restore User section of the Contractor Manager
User Guide contains instructions on how this can be accomplished.
- If a user account is reactivated in an
inactive company, the company account will automatically be reactivated
- Email
notifications will be sent to contractor company administrators when an
employee’s account and/or the company account is deactivated or
reactivated
Should you have any questions or issues with an account
deactivation, contact the Intelivert Help Desk. Help Desk information can
be found on the CSO portal, using the HELP/FEEDBACK link at the top of each page or View the Guide for Contractors.
Thank you for your cooperation and participation in the
Waste Management Contractor Safety Orientation program.
Have a safe day!